SmartFone FAQ - Frequently Asked Questions

General

What do these Green, Blue & Black Dots Mean?

Similar to what snow skiers have been using for years, we implemented a "Smart Dot" system to indicate the level of expertise required to follow a link.

	Beginner	Simple information, easy to read, right to the point
	Intermediate	Detailed information with in-depth explanations.
	Advanced	For those who want to know all. Beware... "Geek-Speak" Ahead!

What do all these Acronyms and Technical Terms used in your information mean?

Browse the Glossary for full explanations.

User Login (to Control Panel / User Dashboard / User Back Office)

What should I do when I FIRST login to the User Control Panel?

Select Quick Start Menu, the FIRST option on the User Dashboard Menu.

Go through ALL the options. Depending upon which plan you chose, some of these options may already be implemented or may not be operational at all. Simply jump over them and go to the next item on the list.

If you upgrade at any time then you will need to revisit the Quick Start Menu and check to see that you have performed each item on the list. If you have already done them then simply proceed to the next option on the list.

Why do I sometimes have to login twice?

Have you attempted to login and get on of the following messages...

"Your sign-in session has expired! Please resign-in using your username and password."
   OR
"For security reasons, we have logged you out of the user back office. In order to re-establish the connection, it is necessary for you to completely log out and sign on again. Although the purpose of this process is to ensure your protection, we apologize for any inconvenience this may cause."

If so, then you have most likely not logged out the last time you logged in. This is a safety measure to protect your information. This security feature is to protect you from logging in and forgetting to log out. Yes, we disable the login after 10 minutes of inactivity BUT, just in case you have walked away from your computer AND you have "remember passwords" enabled, we force you to re-enter your password again.